Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 1-2 business days in advance, though we can often accommodate same-day requests subject to availability. For large projects or specific dates, booking a week ahead ensures your preferred time slot.

Question 2

What happens if I need to reschedule?

Accepted Answer

We understand plans change. You can reschedule up to 24 hours before your shoot without any fees. Cancellations within 24 hours may incur a 50% charge, and same-day cancellations are charged in full.

Question 3

How long does a typical photoshoot take?

Accepted Answer

Most residential shoots take 1-2 hours, Airbnb packages typically require 2-3 hours, and commercial projects can range from 3-6 hours depending on the scope and size of the property.

Question 4

What's included in your photography packages?

Accepted Answer

All packages include professional photography, basic editing, high-resolution digital images, and same-day or next-day delivery. Specific number of photos and additional services vary by package - check our Services page for detailed breakdowns.

Question 5

Do you offer drone photography?

Accepted Answer

Yes! We offer both drone photography and videography services. Our pilots are CAA certified and we handle all necessary permissions. Drone services are weather-dependent and may need rescheduling for safety reasons.

Question 6

Can I request specific shots or angles?

Accepted Answer

Absolutely. We encourage clients to share their vision, specific requirements, or must-have shots. Our photographers are experienced in capturing properties to highlight their best features while accommodating your specific needs.

Question 7

How quickly will I receive my photos?

Accepted Answer

Most projects are delivered within 24-48 hours. Rush delivery (same-day or next morning) is available for an additional fee. Large commercial projects may take 2-3 business days.

Question 8

What format will I receive my images in?

Accepted Answer

All images are delivered as high-resolution JPEGs optimised for web and print use. We also provide web-optimised versions perfect for listing websites. RAW files are available upon request for an additional fee.

Question 9

Can I use the photos for marketing and social media?

Accepted Answer

Yes, you receive full commercial usage rights for all photos. You can use them for listings, marketing materials, websites, social media, and any other promotional purposes related to the property.

Question 10

How should I prepare my property for the photoshoot?

Accepted Answer

We provide a detailed preparation checklist after booking, but key points include: decluttering, cleaning, turning on all lights, opening curtains/blinds, and ensuring the property is styled to show its best features.

Question 11

Do I need to be present during the shoot?

Accepted Answer

Not necessarily. Many clients provide access via key collection, lockbox, or property manager. However, being present can be helpful for any questions about specific features or access to certain areas.

Question 12

What if my property isn't fully furnished?

Accepted Answer

We work with properties at all stages. Unfurnished spaces can still photograph beautifully with proper lighting and composition. We can also recommend staging services if you're looking to enhance the property's appeal.

Frequently Asked Questions

Booking & Scheduling